The objective of this project is to maintain the online-based service system of environmental agents, including environmental agents management information system, environmental agent permit and pest control industry license, and characteristics of common microorganisms for environmental agent microbial preparations information system. Following the e-government policy, this project continues to improve the user-friendliness of online services and functions. In addition, training courses were held for users including industries and competent authorities to help them use the system. Users’ opinions or suggestions were regularly taken into account to improve the system. Besides, the surveys of pest control professional technical personnel were conducted to understand the current gender ratio and working conditions of pest control operators. Users of the environmental agents management information system include competent authorities, industries, and pest control operators. This system is featured by various functions, such as permit application, review, and declaration. It also provides services as an advocacy tool and public queries for competent authorities. 【System service】 10 system improvement projects were completed to provide user-friendliness of environmental agents management information system this year. The upgraded functions in the system include pesticide control personnel training institution, permit application and review, sample approval, permit or license, application of reduction for technical grade environmental agents, and application and review of environmental agents for transfer and export. 7 website evaluation indicators which were set by Toxic and Chemical Substances Bureau (TCSB) were followed to provide a user-friendly interface and the accuracy of information on the websites of environmental agents management information system, environmental agent permit, pest control operators online search, and characteristics of common microorganisms for environmental agent microbial preparations information system. The data of environment agents were regularly updated to provide the public with the newest knowledge and information. To date, 31 announcements were updated on the environment agent management information system. 19 pieces of news were posted on the website to promote the safe use of environment agents. Voucher login, electronic signature, and electronic payment were promoted to simplify administrative procedures and enhance convenience services. 【Counseling service】 Numerous environmental agent training sessions and promotion campaigns based on different groups were held to provide technical assistance. Hence, Environmental Protection Administration and related industries were able to familiar with the system. On September 25, 2020, a seminar of introducing the system operation was held for local environmental agencies, and there were 25 participants. In addition, 6 seminars were held for industries in northern, central, and southern Taiwan, and there were 257 participants. In terms of pest control professional technical personnel survey, 83% was male and 17% female according to 215 questionnaires.

Environmental agents, environmental agents management information system, training and counsel of environmental agents